Refund policy

Returns and refunds

You have 30 days after receiving your order to return a product to us.

To return a product:
1. Write to us from the Contact page with your order number and the reason for the return.
2. We reply within 3 business days with the return address.
3. Send the product back clean, complete and in its original packaging.

Who pays for the return:
- You changed your mind: return shipping is at your expense.
- The product is defective, damaged or doesn't match the description: we pay for the return and send you a replacement or a refund.

Refund: once we receive and check the product, we refund you within 15 days, to the payment method you used.

Exception: used filters can't be returned, for hygiene reasons. New filters in their sealed packaging can.

Warranty

Your fountain is covered by a warranty at no cost from the date you receive it. The length of the warranty will be announced when the store launches.

What's covered: a pump that stops working, or a manufacturing defect in the fountain or the adapter.

What's not covered:
- a pump washed in the dishwasher or repeatedly run without water;
- a drop, an impact or a modification of the fountain;
- normal wear of the filters, which are replaceable parts.

How to make a claim: write to us from the Contact page with your order number and a short video of the problem. If the warranty applies, we send you a replacement pump or fountain.

In Quebec: in addition to this warranty, you benefit from the legal warranty provided by the Consumer Protection Act. It applies at no cost, regardless of our warranty.